Clinical Computer System Support Manager (DE)





Company description

KCR is a contract research organization providing clinical development solutions for the pharmaceutical, biotechnology and medical device industries.
The company supports clients with full-service capabilities across three main services: Trial Execution (TE), Functional Service Provision (FS) and Trial Execution Consulting (TC) over a broad range of therapeutic areas. 
KCR operates across four main regions: North America, Western Europe, Central Europe, and Eastern Europe with hubs located in Boston, U.S., Berlin, Germany, Warsaw, Poland and Kiev, Ukraine. KCR’s geographical locations allow for optimized delivery of trial execution strategies to develop life-changing therapies. For more information visit
KCR: We see human behind every number
A leading Contract Research Organization (CRO), with over 20 years of presence on the international market, operating across 27 countries is seeking to employ Clinical System Support Manager. This is a permanent position based in one of the company’s Operational Hubs in Berlin (DE).
Location: Berlin (office-based)

The duties associated with the role include:
  • Coordinates and performs the collection of requirements and development of specifications for system design and development
  • Performs system development tasks using defined technology applications and platforms
  • When required, performs assessment of additional technical platforms or applications to support other departments
  • Interacts with software vendors to identify enhancements or communicate detected software bugs, and coordinates testing and plans for upgrades to existing systems
  • Coordinates testing activities for support systems including development of test plans and User Acceptance Testing (UAT)
  • Maintains all system related documentation according to SDLC requirements
  • Supports system governance as a technical expert and ensures timely communication on system issues to user community
  • Supports internal and external audits related to developed support systems
  • Maintains application performance metrics and reviews them periodically with FAL to identify areas where efficiency can be improved
  • May participate in a continuous improvement special project related
  • Participate in outside normal business hours teleconferences as required
  • B.S. degree in IT related field
  • Strong application skills in use and development of computer systems
  • Experience supporting systems in a medical or pharmaceutical setting or similarly regulated environment
  • Good communication and interpersonal skills
  • Excellent English, both written and verbal
  • Knowledge of ICH/GCP including, understanding of regulatory requirements and European Directive
  • Good analytical skills
  • Experience in clinical trials is an advantage
At KCR we put our mission: WE SEE HUMAN BEHIND EVERY NUMBER into our actions, therefore we offer our Employees benefits
that comply with national regulations and provide the coverage that best meets employee needs.
To show that you are appreciated in our team, while working at KCR you will be provided with: 
  •  3-step onboarding process to enable you fast takeover of duties
  •  Peer Buddy Mentor who will introduce you to the organization
  •  Friendly office space, coffee, tea and sweets
  •  Flexible, remote working options
  •  Time off – additional days of holidays for birthday, leaves of absence
  •  Loyalty bonus for long term cooperation
  •  Employee referral program
  •  Empowering workspace, offering opportunities to share ideas and influence company services development worldwide
  •  Open culture based on our values: knowledge, customer focus, accountability, commitment, tenacity and determination to succeed
  •  Mentoring and training programs related with clinical trials, therapeutic areas, soft skills development
If you wish to apply, please submit your CV using the button below.