IT Service Desk Specialist (PL)



Company description

KCR is a contract research organization providing clinical development solutions for the pharmaceutical, biotechnology and medical device industries.
The company supports clients with full-service capabilities across three main services: Trial Execution (TE), Functional Service Provision (FS) and Trial Execution Consulting (TC) over a broad range of therapeutic areas. 
KCR operates across four main regions: North America, Western Europe, Central Europe, and Eastern Europe with hubs located in Boston, U.S., Berlin, Germany, Warsaw, Poland and Kiev, Ukraine. KCR’s geographical locations allow for optimized delivery of trial execution strategies to develop life-changing therapies. For more information visit
KCR: We see human behind every number
A boutique Contract Research Organization (CRO), with over 20 years of presence on the international market, operating across 4 regions is seeking to employ IT Service Desk Specialist to support users across: US, Western/Central/Eastern Europe.
Location:  Warsaw (office-based)
The duties associated with the role include:
  • Solving issuer reported to Help Desk system
  • Keeping tracks of unsolved issues
  • Configurating computers and printers for network operation
  • Installing and configurating user software
  • Keeping record of computers used in assigned countries
  • Making backup according to company procedures
  • Performing administrative IT-related tasks
  • Introducing new users to company IT infrastructure
  • IT or technical eductaion: college / university / high school
  • Fluent command of English (cooperation with US and European Colleagues on a daily basis)
  • Minimum 2 years of working experience, including 1 year at Help Desk
  • Very good knowledge of MS Windows systems
  • Very good knowledge of computer architecture and servicing
  • Knowledge or network issues (TCP/IP), WAN, LAN, WIFI architecture
  • Accuracy, conscientiousness
  • Ability to work under stress and deadline
  • Good organization of work
  • Ability to work in team 
At KCR we put our mission: WE SEE HUMAN BEHIND EVERY NUMBER into our actions, therefore we offer our Employees benefits
that comply with national regulations and provide the coverage that best meets employee needs.
To show that you are appreciated in our team, while working at KCR you will be provided with: 
  •  3-step onboarding process to enable you fast takeover of duties
  •  Peer Buddy Mentor who will introduce you to the organization
  •  Friendly office space, coffee, tea and sweets
  •  Flexible, remote working options
  •  Time off – additional days of holidays for birthday, leaves of absence
  •  Loyalty bonus for long term cooperation
  •  Employee referral program
  •  Empowering workspace, offering opportunities to share ideas and influence company services development worldwide
  •  Open culture based on our values: knowledge, customer focus, accountability, commitment, tenacity and determination to succeed
  •  Mentoring and training programs related with clinical trials, therapeutic areas, soft skills development
If you wish to apply, please submit your CV using the button below.